The Service Futures Lab Team

The Lab runs with a core team of staff from the RCA Service design department constantly working alongside students and graduates from the RCA Service Design course as well our advisers and partners for each lab.

About our team

As part of the design research partnership with Telefonica Alpha Health, the Service Design program at the RCA aimed to explore and develop future scenarios and service visions, design and deliver service concepts and build tangible experimental prototypes about AI enabled service platforms in the fields of happiness, mental health and wellbeing.

RCA Service Design decided to build upon this research effort and create the Service Futures Lab to explore future scenarios and innovative design propositions for tackling grand challenges, and develop and prototype future service offerings for relevant verticals in the private and public sectors.

In addition to our team, the Alpha Health Lab benefitted from the direct collaboration and expertise of our partners from Telefonica Alpha (now Koa Health). In addition the lab had the full-time support of additional dedicated staff, a plethora of incredible advisors, designers in residence and students from two cohorts on the RCA Service Design course. We extend our thanks to everyone involved for their contribution and for being friends of the Lab.

Lead Team

Clive Grinyer

Head of Service Design at RCA.

DR. NICK DE LEON

Education and Knowledge Exchange Lead at RCA Design School (Former Head of Service Design, 2019)

Dr. Nicolas Rebolledo

Head of Service Futures Lab. Tutor and Lecturer in RCA Service Design.

JOHN MAKEPEACE

Design Research Lead of the Service Futures Lab & Tutor, Visiting Lecturer and Research Associate at RCA Service Design.

Alpha Health Lab

Anna Karoliina Hiltunen

Head of Service Innovation at Koa Health (Formerly Telefonica Alpha)

Remko Vermeulen

VP of Product at Koa Health (Formerly Telefonica Alpha)

Service Futures Team

Mattia Gobbo

Service Designer at xploratory & Service Design Consultant at Capgemini Invent

Francesca Ferrari

Service Designer at xploratory

Designers in Residence

Ali Maggioncalda

Founder & CEO at Lovewick

BEIBEI SUN

Project Eros

Min Huang

Project Eros

DAVID FREEMYER II

CEO at Nod Technologies & Design Lead at Blank Page

NAFEESA JAFFERJEE

Co-Founder at Quirk

NIKOS MELACHRINOS

Co-Founder & CEO at Quirk

Advisors

DAVID EVELEIGH-EVANS

MD at Moving Brands, Founder of DORK, Tutor at the RCA and Mentor at Digital X (UNDP).

J. PAUL NELEEY

Service Designer & Speculative Designer.

DR. CRISTOBAL GARCIA HERRERA

Teaching Fellow and Researcher at Imperial College Business School.

DR. ERKKO AUTIO

Chair in Technology Venturing and Entrepreneurship, Imperial College London

Benjamin Varas Arnello

Writer

Laura Sullivan


Alpha RCA Students

Alpha RCA Students

Alpha RCA Students

Would you like to know more?

Let's find the place to think, the freedom to challenge and the capability to act on real change. Together.

Let's Talk!

Let's find the place to think, the freedom to challenge and the capability to act on real change. Together.